Shipping policy

Processing time

Orders are processed within 1-3 business days after payment is confirmed. You'll receive a confirmation email once your order ships, including tracking information when available.

Where we ship

We currently ship to the United States, Canada, the United Kingdom, Australia, and the following European Union countries: Germany, France, Spain, Italy, the Netherlands, Belgium, Austria, Ireland, Portugal, Poland, Sweden, Denmark, and Finland.

Shipping times

Items marked "Ships from the United States" on the product page typically ship in 1 day, and delivery times vary by carrier. For all other items, because our products are shipped from our international fulfillment partners, delivery typically takes 7-20 business days within the United States, and 10-25 business days for Canada, the United Kingdom, Australia, and the European Union, depending on your location and the item ordered, after the processing time above. Delivery estimates shown at checkout are approximate and not guaranteed.

Shipping costs

Free standard shipping on most orders to the United States and Canada, with no minimum purchase. Orders to the United Kingdom, Australia, and the European Union ship for a flat rate of $4.99. The final shipping cost is always shown at checkout before you complete your purchase. Some items, such as those marked "Ships from the United States", are shipped by our partner suppliers and may have a shipping cost calculated at checkout.

Order tracking

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after you receive it.

Customs, duties, and taxes

For international orders outside the United States, your order may be subject to import duties and taxes charged by your country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

Delays

Occasionally shipments may be delayed due to customs processing, weather, or carrier issues beyond our control. We appreciate your patience and will help track down any shipment that seems significantly delayed.

Lost or missing packages

If your tracking shows delivered but you haven't received your package, or if your package hasn't moved for an extended period, contact us at support@nyvaaudio.com and we'll help investigate with the carrier.

Contact us

Questions about shipping? Email us at support@nyvaaudio.com.

Last updated: September 24, 2026