Refund policy

Returns

We want you to love your Nyva Audio order. If something isn't right, you have 30 days from the date you receive your item to request a return.

To be eligible for a return: the item must be unused, in its original packaging, and in the same condition you received it. You'll also need the order number or proof of purchase.

How to start a return

Contact us at tito100192@gmail.com with your order number and the reason for your return. We'll confirm whether the item is eligible and give you the return address and any next steps.

Damaged, defective, or wrong items

Please inspect your order as soon as it arrives. If an item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery with photos of the issue so we can evaluate it and offer a free replacement or a full refund — you will not be responsible for return shipping in this case.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method within 5-10 business days, though your bank or card issuer may take additional time to post the refund.

Non-returnable items

Items marked as final sale, gift cards, and items returned more than 30 days after delivery are not eligible for return or refund.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order separately.

Contact us

If you have any questions about returns or refunds, email us at tito100192@gmail.com.

Last updated: September 22, 2026